The beginning of Diane’s training in sales and customer service was as a teenager when she had her first job at McDonald’s. After graduating high school, she worked at Indiana Bell Telephone Company/AT&T as a Customer Service Representative, and this experience added to the foundation for her commitment to excellence.
In 1986 Diane opened one of the nation’s first cruise-only travel agencies. Her company, Cruises and More, proudly served thousands of happy passengers in its seventeen-year span. After selling the business, she moved to Florida.
Diane accepted a position at the Ritz-Carlton Beach Resort in Naples and was later encouraged to get into the business of Home Watch and Concierge Services. She worked for a Home Watch company and later launched the Property Services, Home Watch, and Concierge Division of a local real estate office. In 2006 with a business partner, she started Second To None Services Home Watch.
After just a couple of years, Second To None Services was near full client capacity, and growth decisions had to be made. Diane felt strongly about the personal service that was offered and decided not to hire a large staff to perform property visits and other tasks. Instead, she chose to train professionals and help them start their own Home Watch business. The very first workshop was in the spring of 2008 and it focused on the “nuts and bolts’ of Home Watch.
There was a lot of demand for training, so Your Home Watch Professionals®, was launched in 2009. It is fully dedicated to training dynamic individuals and helping them launch and grow exceptional Home Watch businesses. The Home Watch Training Program offered at the Naples, Florida Training Center proudly has graduates throughout Florida as well an many other states that have cities with a seasonal population.
In 2020, The Home Watch Academy® debuted as the first eLearning and resource program developed exclusively for the profession of Home Watch. Students can learn on their own time and at their own pace. In addition to the foundation courses, there is access to a growing array of continuing education modules, and a variety of resources
Diane is a co-founder of the International Home Watch Alliance™. This not-for-profit professional organization supports the recognition and standardization of the Home Watch profession. Businesses meeting the criteria become approved members. They, and their team members, can take the test to earn the designation of IHWA Certified Home Watch Reporter™. Diane is an enthusiastic advocate for thee industry and interacts with Realtors, Insurance Professionals, Attorneys, as well as Seasonal Homeowners to help them learn the real value of Professional Home Watch.
A strong supporter of small business, Diane served as President of the Naples Chapter of the Entrepreneur Society of America in 2017 and 2018.